VISION STATEMENT

Our vision is to be a model of continued excellence as a regional integrated health care system committing ourselves to provide quality, progressive care.



MISSION STATEMENT

To improve the lives we touch by providing care of the highest quality throughout life's journey.



CORE VALUES

Tri Valley Health System is committed to the values of Vision, Integrity, Safety, and Enthusiasm.  These values are guiding principles to be held firmly, as in a V.I.S.E.  We endeavor to live these values and exhibit these behaviors through our daily words and deeds. 

STANDARDS OF BEHAVIOR
“Our Patients and Residents Deserve it.  It’s the Right Thing to do!”

VISION

RESPONSIBILITY

  • Serve as a positive role model and mentor for your co-workers.
  • Withhold from any casual conversation about other people that is unconfirmed or untrue. No gossip.
  • Acknowledge and be respectful of differing opinions, and be willing to discuss issues/concerns in a professional manner. 
  • If a conflict arises with another co-worker, address the concern with that co-worker first.  If the outcome is not satisfactory, notify your department leader.
  • Utilize the 6-Foot Rule when approaching a customer or co-worker.
  • Follow and adhere to the No Pass Zone regarding patient’s/resident’s call lights.
  • Manage your co-workers up when dealing with our customers.
  • Understand HCAHPS scores and how your role affects them.
  • Attend and be engaged in department meeting, service huddles, and all mandatory meetings/education.
 
EMPOWERMENT
  • You are empowered to solve problems you may encounter without fear of retribution.
  • You will hold yourself and other co-workers accountable to our Standards of Behavior.
  • Speak positively about TVHS and our mission, vision, and core values both inside and outside the building.
  • You are empowered to use the “I HEART” Service Recovery Program when excellent customer service has not been provided.

INTEGRITY

PRIVACY AND CONFIDENTIALITY

  • Ensure patient/resident, personal, and private information is kept confidential at all times and not discussed in any public place.  Do not inquire about patient/resident information if you are not a part of that patient’s/resident’s care.
  • Computers are to be locked when not in use.e, elbow level.

SAFETY

APPEARANCE

  • Present a clean, professional, and well-groomed image.

  • Follow dress code policy set forth by TVHS.

  • Wear your identification badge with name visible at, or above, elbow level.

SAFETY
  • Address any safety hazards you notice.  If you are unable to correct the hazard, report it immediately, including “near misses.  Utilize the QDC incident reporting program, the Plant Ops ticket program, and the IT Helpdesk as situation warrants.
  • Be aware of TVHS policies and procedures concerning emergency preparedness, fire safety, infection control, and safety standards (i.e. wears PPE, safety goggles, and proper handwashing).
  • Is aware of quality initiatives and participates in the department quality improvement initiatives.
  • Report any security risks immediately to supervisor (i.e. logging of computer, forgetting or sharing name badges, etc.)

ENTHUSIASM

ATTITUDE AND RESPECT

  • Our job is to serve our customers by providing them with the highest quality of care.
  • Display a positive attitude and enthusiasm when at work.
  • Be punctual and arrive prepared, both physically and emotionally, to handle your daily tasks.
  • Treat everyone with courtesy, honesty and respect.  Always speak in a polite and courteous manner.
  • Respond positively to change within the organization.

COMMUNICATION

  • Use specific sentence starters/key words/answer telephone with department specific scripting.
  • Always utilize SERVE Principles when addressing patients/residents.
o    Slow down, smile, and greet.
o    Explain who you are and what you do.
o    Respond to the patient’s/resident’s need and estimated time.
o    Validate the patient’s/resident’s expectations and concerns.
o    Express thanks for the opportunity to serve.
  • Act with a professional manner on social media sites (Facebook, Twitter, Snapchat, Instagram, etc.).

TVHS Current News

Tri Valley Health System Receives National Recognition for Performance Leadership in Patient Satisfaction


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Pharmacists Help Make your Medications Work!

PHARMACISTS HELP MAKE YOUR MEDICATIONS WORK Medicine can save your life-but it can also hurt you if it is not taken the right way. That’s why you need to know all you can about all the medicine you take. While you’re at Tri Valley Health Systems, the pharmacy staff is here to make sure that you receive the best and safest medications. Here are some tips for using your medications safely while you are in the hospital: Tell your doctor and pharmacist all the medicines you take.  Bring a medi...
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Key Facts about Seasonal Flu Vaccine

Flu Vaccination Why should people get vaccinated against the flu? Influenza is a serious disease that can lead to hospitalization and sometimes even death. Every flu season is different, and influenza infection can affect people differently. Even healthy people can get very sick from the flu and spread it to others. Over a period of 31 seasons between 1976 and 2007, estimates of flu-associated deaths in the United States range from a low of about 3,000 to a high of about 49,000 people. During r...
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TVHS will host Town Meetings.

During the month of August, the Board and Senior Leaders of Tri Valley Health System are beginning the process of planning for the health systems direction over the next couple of years. Currently TVHS is planning for four town hall meetings with in their service area. The meetings are designed to bring Southwest Nebraska residents and TVHS’s patients together to gain input and thoughts on the direction and vision they have for their hospital and health care. “It is our goal to provide outstand...
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Nursing Home Week

Cambridge Manor Cambridge, NE-In observance of Nursing Home Week, May 10 to 16, 2015 Cambridge Manor will be hosting several events meant to encourage residents, families and other close relatives to reach out to visit with their loved ones and caregivers.
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Arapahoe, NE 68922
308-962-8495

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Indianola, NE 69034
308-364-9290

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